Website Terms of Use

These Website Terms of Use govern your access to and use of the Little Moo Hosting website and client portal. They apply to everyone who visits or uses the Little Moo Hosting website and client portal, whether or not you buy anything from us.

If you purchase services or products from us, your purchase is governed by our Master Terms and Conditions of Supply, which are available at https://www.littlemoohosting.com/legal/master-terms/. These Website Terms of Use govern use of the websites themselves.

1. Who we Are and How to Contact Us

1.1T

he Little Moo Hosting website and client portal are operated by Little Moo Limited, a private limited company registered in England and Wales with company number 16986790, whose registered office is at Radcliffe House, Blenheim Court, Warwick Road, Solihull B91 2AA, United Kingdom. Little Moo Limited is not currently registered for VAT and does not charge VAT on its prices.

1.2L

ittle Moo Hosting is a trading division of Little Moo Limited and is not a separate company.

1.3

You can contact us by email at contact@littlemoogroup.co.uk for general enquiries, at privacy@littlemoogroup.co.uk for privacy requests and data protection complaints, at complaints@littlemoogroup.co.uk for formal complaints, at support@littlemoohosting.com for hosting support, at billing@littlemoohosting.com for hosting billing, and at abuse@littlemoohosting.com for abuse, spam, malware, phishing and notice and takedown reports. You can also telephone 0300 124 6935 or write to us at our registered office.

1.4

Little Moo Limited operates remotely and does not provide walk-in services at its registered office. Meetings are available by prior arrangement only.

1.5

We are registered with the Information Commissioner's Office under registration number ZC168766.

2. Acceptance of These Terms

2.1B

y accessing or using the Little Moo Hosting website and client portal you confirm that you accept these Website Terms of Use and agree to comply with them. If you do not agree, you must not use the Little Moo Hosting website and client portal.

2.2

We recommend that you print or save a copy of these terms for future reference.

2.3T

hese terms refer to and incorporate our Privacy Policy, at https://www.littlemoohosting.com/legal/privacy-policy/, our Cookie Policy, at https://www.littlemoohosting.com/legal/cookie-policy/, and our Acceptable Use Policy, at https://www.littlemoohosting.com/legal/acceptable-use/. Our full suite of public legal documents is published in our Legal Centre at https://www.littlemoohosting.com/legal/.

3. Changes to These Terms and to Our Websites

3.1

We may amend these terms from time to time. The version in force is the version published on the website at the time you use it, and the Effective Date at the top of this document shows when it was last updated. Please check this page when you visit.

3.2W

e may update and change the Little Moo Hosting website and client portal, including to reflect changes to our services, our business or applicable law.

3.3T

he Little Moo Hosting website and client portal are made available free of charge. We do not guarantee that a website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict all or part of a website for business or operational reasons, and will try to give reasonable notice where we can.

4. Who May use Our Websites

4.1T

he Little Moo Hosting website and client portal are directed at people in the United Kingdom. We do not represent that content available on or through the Little Moo Hosting website and client portal is appropriate or available in other locations.

4.2T

he Little Moo Hosting website and client portal are not intended for children. You must be at least 18 years old to register an account or place an order.

4.3Y

ou are responsible for ensuring that everyone who accesses the Little Moo Hosting website and client portal through your internet connection is aware of these terms and complies with them.

5. Your Account

5.1

Where you register for an account, you must provide accurate and complete information and keep it up to date.

5.2

You must treat your account credentials as confidential and must not disclose them to any third party.

5.3

We may disable any account or credential at any time if in our reasonable opinion you have failed to comply with these terms.

5.4

You must notify us promptly if you know or suspect that anyone other than you knows your credentials or has accessed your account without authority. For hosting or client portal accounts, raise an urgent support ticket through the client portal or email support@littlemoohosting.com. For any other account, email contact@littlemoogroup.co.uk.

6. Acceptable use

6.1Y

ou may use the Little Moo Hosting website and client portal only for lawful purposes. Our Acceptable Use Policy, at https://www.littlemoohosting.com/legal/acceptable-use/, applies to your use of the Little Moo Hosting website and client portal and forms part of these terms.

6.2

In particular, you must not:

(a)

use the Little Moo Hosting website and client portal in any way that breaches applicable law or regulation, or that is fraudulent or has a fraudulent purpose or effect;

(b)

introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;

(c)

attempt to gain unauthorised access to the Little Moo Hosting website and client portal, the servers on which they are stored, or any server, computer or database connected to them, which would be an offence under the Computer Misuse Act 1990;

(d)

attack the Little Moo Hosting website and client portal by means of a denial of service attack or a distributed denial of service attack;

(e)

use any automated system, including scraping, harvesting or data mining tools, to access, copy or extract content from the Little Moo Hosting website and client portal, or to build or train a dataset or model, except with our prior written permission or as expressly permitted by our robots exclusion file; or

(f)

reproduce, duplicate, copy, resell or otherwise commercially exploit any part of the Little Moo Hosting website and client portal in breach of these terms.

6.3W

e may report suspected unlawful activity under clause 6.2(c) or 6.2(d) to the relevant law-enforcement authority where appropriate or legally required, and may cooperate with a lawful request for information. Your right to use the Little Moo Hosting website and client portal may be suspended or withdrawn immediately where reasonably necessary to protect the websites, our customers or others.

7. Intellectual Property Rights

7.1W

e are the owner or the licensee of all intellectual property rights in the Little Moo Hosting website and client portal and in the material published on them. Those works are protected by copyright and other laws and treaties around the world. All such rights are reserved.

7.2Y

ou may print one copy and download extracts of any page from the Little Moo Hosting website and client portal for your personal use, and you may draw the attention of others within your organisation to content posted on the Little Moo Hosting website and client portal.

7.3

You must not modify the paper or digital copies of any material you have printed or downloaded, and you must not use any illustration, photograph, video, audio or graphic separately from any accompanying text.

7.4O

ur status as the author of content on the Little Moo Hosting website and client portal must always be acknowledged.

7.5Y

ou must not use any part of the content on the Little Moo Hosting website and client portal for commercial purposes without obtaining a licence from us.

7.6L

ittle Moo Hosting and its logos and brand assets are trading names and marks used by Little Moo Limited. You must not use them without our prior written permission.

7.7P

ortfolio and case study material shown on the Little Moo Hosting website and client portal may include the trade marks and branding of our clients. Those rights belong to the clients concerned and are displayed with permission.

8. Reliance on Information on Our Websites

8.1C

ontent on the Little Moo Hosting website and client portal is provided for general information only. It is not advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of content on the Little Moo Hosting website and client portal.

8.2

Articles, guides and knowledgebase material may include commentary on legal, regulatory or technical topics. Such commentary is general information only, is not legal or regulatory advice, and may not be current at the time you read it.

8.3A

lthough we make reasonable efforts to update the information on the Little Moo Hosting website and client portal, we make no representations, warranties or guarantees, whether express or implied, that the content is accurate, complete or up to date.

8.4S

ome content on the Little Moo Hosting website and client portal, including knowledgebase articles and general information pages, may be prepared with the assistance of artificial intelligence tools. All such content is reviewed by a member of our team before publication.

9. Prices and Availability Shown on Our Websites

9.1P

rices displayed on the Little Moo Hosting website and client portal are an invitation to treat and are not a binding offer. Little Moo Limited is not currently registered for VAT and does not charge VAT on its prices, so the price displayed is the amount payable, with delivery charges shown separately where they apply.

9.2W

e take reasonable care to ensure that prices, specifications and availability shown on the Little Moo Hosting website and client portal are correct. Where an obvious error occurs, we are not obliged to supply at the incorrect price, and clause 6.7 of our Master Terms and Conditions of Supply applies.

10. Links and Third Party Content

10.1W

here the Little Moo Hosting website and client portal contain links to other sites and resources provided by third parties, those links are provided for your information only. We have no control over the contents of those sites or resources and do not endorse them.

10.2T

he Little Moo Hosting website and client portal may embed or rely on third party services such as payment providers, mapping services, video players, analytics services and support tools. Those services are provided under the third party's own terms and privacy notices.

10.3Y

ou may link to our home pages, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, and you must not frame the Little Moo Hosting website and client portal on any other site.

10.4

We reserve the right to withdraw linking permission without notice.

11. User Generated Content

11.1W

here the Little Moo Hosting website and client portal allow you to submit content, including enquiries, reviews, comments, listings or profile information, you must comply with our Acceptable Use Policy.

11.2W

here you submit material specifically for public display, you grant us a non-exclusive, royalty-free licence to host, reproduce and display that material only for operating and presenting the relevant website or service. This licence does not permit us to use private enquiries, support communications or customer materials for advertising or promotion without separate permission.

11.3

You warrant that you own or are entitled to submit the content and that it does not infringe the rights of any third party.

11.4

Content submitted by users does not reflect our views. We do not review all user content before it is published and we are not responsible for it, subject to the notice and takedown procedure in our Acceptable Use Policy.

11.5

We may remove or edit user content which we reasonably consider to be unlawful, misleading, abusive or in breach of our Acceptable Use Policy, and may suspend or terminate access for users who submit it.

12. Privacy and Cookies

12.1W

e process personal data collected through the Little Moo Hosting website and client portal in accordance with our Privacy Policy, available at https://www.littlemoohosting.com/legal/privacy-policy/. Data protection complaints and requests to exercise data subject rights should be sent to privacy@littlemoogroup.co.uk.

12.2W

e use cookies and similar technologies as described in our Cookie Policy, available at https://www.littlemoohosting.com/legal/cookie-policy/. Where consent is legally required, the relevant technology is not used unless you have given that consent. You may change or withdraw your cookie preferences at any time using the cookie preference control available on the Little Moo Hosting website and client portal.

13. Our Responsibility for Loss or Damage

13.1

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, and for fraud or fraudulent misrepresentation.

13.2I

f you are a consumer, we are not liable for any loss or damage that is not foreseeable, and we will not be liable for business losses. If you use the Little Moo Hosting website and client portal for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

13.3D

ifferent limitations and exclusions of liability apply to any services or products you purchase from us, and those are set out in our Master Terms and Conditions of Supply, at https://www.littlemoohosting.com/legal/master-terms/.

13.4W

e do not guarantee that the Little Moo Hosting website and client portal will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Little Moo Hosting website and client portal, and you should use your own virus protection software.

13.5

We are not responsible for the content of, or for any loss arising from your use of, any website linked from ours.

14. Suspension and Termination of Access

14.1W

e may terminate or suspend your access to the Little Moo Hosting website and client portal immediately if you breach these terms or our Acceptable Use Policy.

14.2

On termination, the licences granted to you under clause 7 cease, and you must destroy any copies of material you have made in breach of these terms.

14.3T

ermination of access to the Little Moo Hosting website and client portal does not by itself terminate any contract for services between us, which is governed by our Master Terms and Conditions of Supply.

15. General

15.1

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

15.2

A failure or delay by us in enforcing any provision is not a waiver of our right to do so later.

15.3

A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

15.4

These terms, their subject matter and their formation, and any non-contractual dispute or claim arising out of them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in the courts of the part of the United Kingdom in which you live.

15.5I

f you have a complaint about the Little Moo Hosting website and client portal or our services, please follow our Complaints Procedure, available at https://www.littlemoohosting.com/legal/complaints/, or write to complaints@littlemoogroup.co.uk.