Legal Centre
Every document that governs a service you buy from us
Published in full, each with its own version number and effective date. The wording here is the wording that applies.
The suite
- Documents
- 13, published in full
- Version
- v2.0
- Effective
- 1 September 2026
- Contract
- With Little Moo Limited
Superseded versions are replaced, not archived here. Ask us if you need the wording that applied on an earlier date.
Legal documents
Services and purchasing
-
Terms and Conditions
The agreement between you and Little Moo Limited for every hosting, email, domain and website service.
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Service Descriptions
What each hosting family includes, the resources it carries and where responsibility sits.
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Refund and Cancellation Policy
How to cancel, when a refund is due, and how refunds are paid.
Use of the website and services
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Website Terms of Use
The terms on which you may use this website and the client portal.
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Website Acceptable Use Policy
What is and is not permitted when using the website, portal, forms and search tools.
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Hosting Acceptable Use Policy
What may and may not be run on the hosting platform, and what happens if something crosses the line.
Support and complaints
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Support and Service Availability Policy
Support hours, response targets, maintenance and what we do and do not commit to.
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Complaints Procedure
How to complain, what happens next, and where to escalate.
Privacy and data
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Privacy Policy
What personal data we hold, why we hold it, and the rights you have over it.
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Cookie Policy
The cookies and similar technologies this site uses, and how to change your choice.
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Data Processing Agreement
The processor terms that apply where we handle personal data on your behalf.
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Sub-processor Register
The processors we rely on to deliver the services, and what each one handles.
Company information
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Trading Disclosures and Website Legal Notices
Who we are, how to reach us, and the disclosures the law requires us to publish.
Cancelling a service
The Refund and Cancellation Policy sets out your rights in full, including the statutory cancellation right where you are a consumer, when that right is lost, and how refunds are paid. If you would rather use a form than write to us, one is provided.
Accessibility
How this website is built, what has been tested and how to tell us when something does not work is set out separately.
Who you are contracting with
Little Moo Hosting is a trading division of Little Moo Limited, registered in England and Wales, company number 16986790. Full details are in the trading disclosures.